> ## Documentation Index
> Fetch the complete documentation index at: https://docs.everstrike.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Missing Emails from Everstrike: Troubleshooting Guide

> Missing Everstrike emails? Check your spam folder, the Gmail Promotions tab, and your registered email spelling. Everstrike addresses are case-sensitive.

If you are not receiving emails from Everstrike, such as verification emails, password resets, or trade confirmations, work through the checklist below before contacting support. Most missing email issues resolve with one of these steps.

## Checklist

* **Check your spam or junk folder.** Email providers sometimes misclassify transactional emails as spam. Look for messages from `support@everstrike.io` or `noreply@everstrike.io`.
* **Gmail users: check the Promotions tab.** Gmail's automatic tab sorting sometimes routes Everstrike emails to the **Promotions** tab rather than your primary inbox.
* **Verify your email address spelling.** Email addresses on Everstrike are **case-sensitive**. Make sure the address you are checking matches exactly how you spelled it when you signed up, including any uppercase letters.

> [!NOTE]
>
> Wait at least **10 minutes** after triggering an email before assuming it is missing. Some email clients and providers have processing delays that can make emails appear late.

If you have checked all of the above and still cannot find the email, [contact support](https://docs.everstrike.io/account/contact-support.md) with your account email address and a description of which email you are expecting.


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